Return & Refund Policy

Thank you for shopping at Derotic LLC.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product. Returns are subject to a 25% restocking fee. Special orders and used (swap shop) items are not returnable.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days.
  • The product is in its original packaging.
  • The product isn’t used or damaged
  • You’ve obtained a Return Merchandise Authorization (RMA) from us
  • The product(s) are not a special order


Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMA), contact us:


Send the product with its original packing and the RMA number, to:

Derotic LLC Attn: Parts Department
3145 Gold Valley Drive, Suite 200
Rancho Cordova, CA 95742

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Derotic LLC.

Damaged or Incorrect Items

If you received a damaged or incorrect product, please notify us immediately for assistance.

Sale Items

Sale items cannot be refunded.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: