Return & Refund Policy

Thank you for shopping at Derotic Emergency Equipment.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product. Returns are subject to a 15% restocking fee. Special orders are not returnable.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You've obtained a Return Merchandise Number (RMN) from us

  • The product(s) are not a special order

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 844-433-7684

  • By email: info@deroticllc.com

Send the product with its original packing and the RMA number, to:

17395 Mount Herrmann St, Ste B, Fountain Valley, CA 92708

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Derotic Emergency Equipment.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 844-433-7684

  • By email: info@deroticllc.com